Refund policy

Return, Exchange, and Refund Policy

At Fromparalleluniverz, every piece of apparel is created with a deep focus on design and craftsmanship. We want you to love what you wear. If something isn't quite right, we are here to help make it right.

1.The Core Policy Window

We offer a 7 day return and exchange window from the date your order is successfully delivered to your doorstep.
To be eligible for a return or an exchange, items must meet the following conditions:
  • The item must be unworn, unwashed, and unused.
  • It must have all original brand tags, packaging, and labels fully intact.
  • It must be free of any stains, fragrances, odors, or signs of wear.

2.Returns & Refunds

If you wish to return an item for a refund, please read the process carefully:
  • How to Initiate: Send an email to fromparalleluniverz@gmail.com  with your Order ID, phone number, and the reason for the return.
  • Reverse Pickup: We will arrange a reverse pickup from your delivery address via our logistics partners, its completely free of charge.
  • Processing: Once the item reaches our facility, it will undergo a quick quality check. If it passes inspection, your refund will be processed within 5 to 7 business days.
  • Refund Method:
    • For Prepaid Orders, the money will be credited directly back to your original payment method (Bank Account/Credit Card/UPI).
    • For Cash on Delivery (COD) Orders, you will be asked to provide your bank details or UPI ID via email, and the refund will be transferred via NEFT/UPI. Alternatively, we can issue store credit via a digital gift voucher.

3. Exchanges (Size or Style Changes)

Ordered the wrong size? Don't worry, we want to make sure your fit is perfect.
  • Process: Email us at Fromparalleluniverz@gmail.com stating the new size or alternative style you require.
  • Logistics: We will arrange a pickup for your current item and dispatch your new size as soon as the original item passes our warehouse quality check.
  • Cost: Your first size exchange for any order is entirely free of cost. Subsequent exchanges on the same order may incur standard shipping charges.

4. Damaged, Defective, or Incorrect Items

We take immense pride in our quality control, but if an error happens on our part, we will resolve it immediately at zero cost to you.
  • If you receive a damaged garment, a printing defect, or the completely wrong item/size, notify us within 48 hours of delivery.
  • Please share a clear photograph or a quick unboxing video showing the defect via email.
  • We will fast-track a brand-new replacement to you or issue a full refund immediately, covering all shipping expenses.

5. Contact Us

For any queries regarding your return, exchange, or tracking status, get in touch with our team:
  • Email:  fromparalleluniverz@gmail.com
  • Operating Hours: Monday to Saturday, 10:00 AM to 6:00 PM